Privacy Policy
1. Introduction
At Savoritea, your privacy is important to us. This Privacy Policy explains how we collect, use, store, share and protect personal information when you:
- Visit the Savoritea website
- Create a customer account
- Place or attempt to place an order
- Contact customer support
- Subscribe to marketing communication
- Interact with our advertisements, forms or social media links
- Use any other feature available through our website
This Privacy Policy should be read together with our Cookie Policy, Terms and Conditions, Shipping Policy, Return and Refund Policy, and Disclaimer.
By providing personal information through the website, you acknowledge that it may be processed for the purposes described in this policy and as otherwise permitted or required by applicable law.
2. Who We Are
The Savoritea website and online store operate under the name:
Legal Business Name: R B UDYOG
Brand Name: Savoritea
Business Type: Wholesaler and Retailer
Business Address: R.B.Udyog Office, 2nd Floor, Bidhan Road, Near Auto Stand, Ward 11, Hakim Para, Siliguri, West Bengal 734001, India
FSSAI Registration Number: 22826191000213
Website: savoritea.com
Customer Support Email: support@savoritea.com
Phone: +91 70056 92380
References to “Savoritea,” “we,” “us,” or “our” in this Privacy Policy refer to Savoritea and its legal operator, R B UDYOG.
3. Information We May Collect
The information collected depends on how you interact with the website.
3.1 Personal and Contact Information
We may collect:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- State, city and PIN code
- Customer-account details
- Communication preferences
3.2 Order and Transaction Information
When you place or attempt to place an order, we may collect:
- Products viewed or purchased
- Product quantity
- Order value
- Discount or coupon information
- Order date and status
- Billing and shipping details
- Payment status
- Transaction or payment reference
- Shipping and tracking information
- Return, replacement or refund requests
- Customer-support communication relating to the order
3.3 Payment Information
Payments may be processed through third-party payment gateways such as Razorpay, Cashfree, PayU or another provider enabled at checkout.
Savoritea does not ordinarily receive or store complete card numbers, card security codes, UPI credentials or banking passwords. Payment providers process such information according to their security standards and privacy policies.
We may receive limited transaction information, such as
- Payment status
- Payment method category
- Transaction reference
- Amount paid
- Refund status
- Fraud or risk indicators supplied by the provider
3.4 Technical and Usage Information
When you visit the website, we or our service providers may automatically collect:
- IP address
- Browser type and version
- Device type
- Operating system
- Approximate location derived from technical information
- Referring website or traffic source
- Pages and products viewed
- Links or buttons clicked
- Time spent on pages
- Cart and checkout activity
- Website errors and performance information
- Cookie and consent preferences
- Advertising or analytics identifiers
3.5 Customer-Support Information
When you contact us, we may collect:
- Your name and contact details
- Order number
- Communication history
- Complaint or enquiry details
- Photographs or videos submitted in relation to damaged, incorrect or defective products
- Information necessary to investigate and resolve the request
3.6 Marketing Information
Where you choose to receive marketing communication, we may collect the following:
- Email or phone number
- Marketing-consent status
- Communication preferences
- Messages opened or links clicked
- Campaign engagement
- Product categories or offers that may interest you
4. How We Collect Information
We may collect personal information:
Directly from you
For example, when you:
- Create an account
- Place an order
- Complete a checkout form
- Subscribe to email or WhatsApp updates
- Submit a contact form
- Request a return or refund
- Contact customer support
- Participate in a survey, campaign or promotion
Automatically through the website
This may occur through:
- Cookies
- Analytics tools
- Server logs
- Advertising pixels
- Session or local storage
- Security and fraud-prevention technologies
From authorised service providers
We may receive limited information from:
- Payment gateways
- Shipping and logistics providers
- Email or communication platforms
- Analytics and advertising platforms
- Hosting, security and fraud-prevention providers
5. How We Use Your Information
We may process your personal information to:
Process and fulfil orders
- Confirm and process purchases
- Arrange payment
- Prepare invoices
- Dispatch products
- Provide tracking information
- Manage deliveries
- Process cancellations, returns, replacements and refunds
Communicate with you
- Send order confirmations
- Provide payment and shipping updates
- Respond to questions and complaints
- Notify you of account or security issues
- Provide requested customer support
Transactional communication required to fulfill an order is separate from optional promotional communication.
Operate and improve the website
- Maintain shopping-cart and account functionality
- Personalise parts of the shopping experience
- Analyse website performance
- Correct technical errors
- Improve content, navigation and checkout
- Understand general customer preferences
Maintain security
- Verify transactions
- Detect suspicious activity
- Prevent fraud and misuse
- Secure customer accounts
- Protect the website, systems and users
Meet legal and regulatory requirements
- Maintain accounting and tax records
- Respond to lawful requests
- Resolve disputes
- Enforce our website terms and policies
- Comply with applicable consumer, e-commerce, and food-business obligations
Send marketing communication
Where permitted and where we have obtained the required consent, we may send:
- Product-launch announcements
- Offers and promotions
- Gifting updates
- New product information
- Educational tea content
- Cart reminders
- Email, SMS, or WhatsApp campaigns
Consent for marketing should be freely given and capable of being withdrawn without affecting an existing order. The DPDP Act states that consent should be specific, informed, unambiguous and limited to information necessary for the stated purpose.
6. Cookies and Similar Technologies
We use cookies and similar technologies to:
- Maintain cart and checkout functionality
- Keep customer accounts signed in
- Remember preferences
- Protect the website
- Measure website performance
- Understand visitor behaviour
- Evaluate marketing campaigns
- Display or measure advertisements
Strictly necessary cookies may operate because they are required for the website, account, cart, checkout, security or consent-management functions.
Analytics, advertising and other non-essential cookies should be used according to your cookie preferences and applicable consent requirements.
You can review or modify your choices through the website’s Cookie Settings option.
For further details, refer to the Savoritea Cookie Policy.
7. Marketing Communication
We may contact you through:
- SMS
- Telephone, where appropriate
- Advertising platforms
Marketing communications will be sent only where permitted and according to your available preferences.
You may opt out by:
- Selecting the unsubscribe option in an email
- Using the opt-out instructions in a message
- Changing available account preferences
- Contacting support@savoritea.com
- Requesting removal through care@savoritea.com
Opting out of marketing will not stop essential communication relating to an existing order, payment, delivery, account security or customer-support request.
8. User Accounts
You may create an account to:
- View orders
- Save addresses
- Manage account details
- Access order history
- Simplify future purchases
You are responsible for:
- Providing accurate information
- Keeping login credentials confidential
- Preventing unauthorised account access
- Informing us if you suspect misuse of your account
We may temporarily restrict or suspend an account where necessary to investigate security concerns, fraud, policy violations or unauthorised activity.
9. How We Share Information
We do not sell or rent personal information to advertisers or unrelated third parties.
We may share information with service providers where reasonably necessary for the purposes described below.
Payment providers
To process payments, refunds and payment-security checks.
Shipping and logistics partners
Such as Shiprocket, Delhivery or another enabled provider, to:
- Generate shipping labels
- Dispatch orders
- Provide tracking
- Contact customers regarding delivery
- Process returns
Website and hosting providers
To host, maintain, back up, secure and operate the website.
Analytics providers
Such as Google Analytics, to understand website usage and performance.
Advertising platforms
Such as Google Ads or Meta, where the corresponding technology is enabled and the required consent has been obtained.
Communication providers
Such as email, SMS, or WhatsApp service providers for order updates, customer support and consented marketing communication.
Professional and regulatory recipients
We may share information with accountants, legal advisers, insurers, regulators, government agencies or law-enforcement authorities where reasonably necessary or legally required.
Service providers are expected to process information only for authorized purposes and subject to appropriate contractual, confidentiality and security requirements.
10. Third-Party Platforms
The website may link to or use services provided by third parties, including:
- Payment gateways
- Logistics providers
- Google services
- Meta platforms
- YouTube
- Maps and embedded media
Third parties may collect and process information according to their own privacy policies. Savoritea does not control the privacy practices of websites or services operated independently by those third parties.
Review the relevant third-party policy before supplying sensitive information directly to an external provider.
11. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Complete the purpose for which it was collected
- Fulfil orders
- Maintain customer accounts
- Provide support
- Meet tax, accounting and regulatory requirements
- Prevent fraud
- Establish, exercise or defend legal claims
- Resolve complaints and disputes
Retention periods may differ depending on:
- The type of information
- Whether an account remains active
- Legal and accounting requirements
- An unresolved order, complaint or dispute
- Fraud-prevention and security needs
When information is no longer required, we may securely delete, anonymize, or restrict access to it.
A deletion request may not result in immediate deletion where retention is required for tax, accounting, fraud prevention, dispute resolution or another lawful purpose.
12. Data Security
We use reasonable technical and organizational safeguards intended to protect personal information.
These may include:
- SSL or HTTPS encryption
- Access controls
- Secure passwords
- Software and security updates
- Website backups
- Malware and firewall protection
- Payment-gateway security
- Restricted administrative access
- Monitoring of suspicious activity
No website, database or method of internet transmission can be guaranteed to be completely secure.
You should use a strong, unique password and avoid sharing account credentials with others.
13. Data Breaches
Where a personal-data breach occurs, we may:
- Investigate the incident
- Take reasonable steps to contain and reduce harm
- Secure affected systems
- Notify service providers
- Inform affected individuals where required
- Notify the relevant authority where required by applicable law
The response will depend on the nature, scope and potential consequences of the incident.
14. Your Privacy Rights
Subject to applicable law and the commencement of relevant legal provisions, you may be entitled to:
- Request information about personal data being processed
- Request access to available personal information
- Correct inaccurate or misleading information
- Complete incomplete information
- Update outdated information
- Request erasure where retention is no longer necessary
- Withdraw consent for consent-based processing
- Opt out of marketing communication
- Raise a grievance
- Nominate another person to exercise specified rights in relevant circumstances
The DPDP Act provides rights relating to access, correction, completion, updating, erasure and grievance redressal, subject to its provisions and lawful retention requirements.
To submit a privacy request, contact:
Email: support@savoritea.com
Grievance Email: care@savoritea.com
We may request reasonable information to verify your identity before processing the request.
15. Withdrawal of Consent
Where personal information is processed on the basis of consent, you may withdraw that consent.
Withdrawal will not affect processing already carried out before the withdrawal.
We may continue processing information where it is required to:
- Fulfil an order already placed
- Complete a refund
- Meet legal or accounting obligations
- Prevent fraud
- Resolve a dispute
- Establish or defend legal claims
Withdrawing marketing consent does not prevent essential order or service communication.
The DPDP Act states that withdrawing consent should be as easy as giving it.
16. Children’s Privacy
The Savoritea website and online store are not specifically directed towards children under 18 years of age.
Orders should be placed by an adult or under the supervision of a parent or lawful guardian.
We do not knowingly seek to collect personal information from children without appropriate parental or guardian involvement.
Where we discover that personal information has been submitted by a child without appropriate authorization, we may delete or restrict the information unless retention is legally required.
The DPDP framework includes specific requirements relating to the processing of children’s personal data.
17. Processing Outside India
Some third-party technology, hosting, analytics, communication or payment providers may process or store information outside India.
Where such processing occurs, we will take reasonable steps to use providers offering appropriate contractual, technical and organizational safeguards, subject to applicable legal restrictions.
The DPDP Act permits the Central Government to restrict transfers to notified countries or territories.
18. Returns, Refunds and Customer-Support Information
When you request a return, refund or replacement, we may collect the following:
- Order number
- Name and contact details
- Reason for the request
- Photographs or videos of the product
- Delivery and packaging information
- Bank or payment reference details required for the refund
- Communication relating to the request
This information is used to verify the request, prevent misuse, process the resolution and maintain necessary business records.
Eligibility periods, refund timelines and applicable conditions are governed by the separate Return and Refund Policy. They should not be treated as part of this Privacy Policy.
19. Changes to This Privacy Policy
We may update this Privacy Policy when:
- Website functionality changes
- New services or plugins are installed
- Payment or shipping providers change
- Marketing and analytics tools change
- Products or business operations change
- Legal or regulatory requirements change
- Contact information changes
The revised version will be published on this page with an updated “Last updated” date.
Material changes may also be communicated through the website, email or another appropriate method.
20. Grievance Redressal and Contact Information
For privacy questions, consent withdrawal, data requests or complaints, contact:
Savoritea
Operated by: R B UDYOG
Business Address: R.B.Udyog Office, 2nd Floor, Bidhan Road, Near Auto Stand, Ward 11, Hakim Para, Siliguri, West Bengal 734001, India
FSSAI Registration Number: 22826191000213
Customer Support Email: support@savoritea.com
Phone: +91 70056 92380
Grievance Officer: Rohit Upadhya, Co-Founder, Savoritea
Grievance Email: care@savoritea.com
When contacting us, include sufficient information to identify your account, order or request. Do not email passwords, OTPs, full card details or banking credentials.
Savoritea, operated by R B UDYOG | FSSAI Reg. No. 22826191000213