Shipping and Delivery Policy
At Savoritea, we are committed to delivering your tea safely, hygienically and within a reasonable timeframe. We carefully pack every order to preserve freshness and product quality before it reaches your doorstep.
This Shipping and Delivery Policy explains how we process, dispatch and deliver orders placed through savoritea.com. It should be read together with our Terms and Conditions, Return, Refund and Cancellation Policy, Privacy Policy and Disclaimer.
1. Business and Website Operator
The Savoritea website and online store are operated by:
Legal Business Name: R B UDYOG
Brand Name: Savoritea
Business Type: Wholesaler and Retailer
Business Address:
R.B.Udyog Office,
2nd Floor, Bidhan Road,
Near Auto Stand,
Ward 11, Hakim Para,
Siliguri,
West Bengal 734001,
India
FSSAI Registration Number: 22826191000213
Website: savoritea.com
Email: support@savoritea.com
Phone: +91 70056 92380
Throughout this policy, “Savoritea,” “we,” “our,” and “us” refer to Savoritea and its legal operator, R B UDYOG.
2. Shipping Coverage
Savoritea currently delivers across most serviceable locations in India.
Delivery availability depends upon:
- Courier service coverage
- PIN code availability
- Government restrictions
- Weather conditions
- Local transportation availability
If your delivery address is outside our serviceable network, we will notify you as soon as reasonably possible and, where payment has already been received, process a full refund.
Currently, international shipping is not available unless specifically announced on our website.
3. Order Processing
After your order is successfully placed and payment (where applicable) is confirmed:
- Orders are normally processed within 1 to 2 working days.
- Orders placed on Sundays or public holidays will generally be processed on the next working day.
- Processing begins only after successful payment verification or order confirmation.
- During product launches, promotional campaigns or festive periods, processing may require additional time.
Processing time refers only to order preparation and dispatch and does not include courier transit time.
4. Order Confirmation
Once your order has been successfully placed, you will receive an order confirmation through one or more of the following:
- SMS
- WhatsApp (where available)
If you do not receive an order confirmation within a reasonable time, please contact us.
5. Shipping Partners
To ensure reliable delivery, Savoritea may use one or more recognized logistics providers, including
- Shiprocket
- Delhivery
- Blue Dart
- DTDC
- Xpressbees
- Ecom Express
- India Post
- Other authorised courier partners
The courier partner may vary depending on your location, service availability and operational requirements.
6. Estimated Delivery Time
Estimated delivery timelines are
Metro Cities
3 to 5 working days
Tier 2 and Tier 3 Cities
4 to 7 working days
Remote or Difficult-to-Service Areas
Delivery may require additional time depending on courier coverage.
These timelines are estimates only and should not be interpreted as guaranteed delivery dates.
7. Shipping Charges
Shipping charges are calculated during checkout based on factors such as:
- Delivery location
- Order value
- Order weight
- Promotional offers
- Shipping method selected
Where free shipping promotions are offered, the applicable conditions will be displayed during checkout.
8. Order Tracking
Once your order has been dispatched, you will receive:
- Tracking ID
- Courier name
- Tracking link
Tracking updates may be sent through:
- SMS
Tracking information becomes available once the courier scans the shipment into its network.
9. Delivery Attempts
Our courier partners generally make 2 to 3 delivery attempts.
Please ensure:
- Someone is available to receive the package.
- Your mobile number remains reachable.
- Your delivery address is complete and accurate.
If delivery cannot be completed after multiple attempts, the shipment may be returned to us.
10. Delivery Delays
Although we strive to deliver every order promptly, delays may occasionally occur due to circumstances beyond our reasonable control, including:
- Heavy rainfall
- Floods
- Landslides
- Natural disasters
- Public holidays
- Political disturbances
- Transport disruptions
- High seasonal order volume
- Courier operational delays
- Remote location accessibility
- Government restrictions
We appreciate your patience in such situations.
11. Incorrect Address or Contact Details
Customers are responsible for providing accurate information:
- Name
- Phone number
- Delivery address
- Landmark
- PIN code
Savoritea is not responsible for delays, failed deliveries or additional shipping costs resulting from incorrect or incomplete information provided during checkout.
If you notice an error immediately after placing an order, please contact us before dispatch.
12. Address Changes
Delivery address modifications may only be possible before dispatch.
Once an order has been shipped, address changes depend entirely upon courier policies and may not always be possible.
13. Failed Delivery
Delivery may fail because of:
- Incorrect address
- Incorrect phone number
- Customer unavailable
- Repeated delivery refusal
- Restricted access
- Courier unable to locate address
Where a shipment is returned to Savoritea due to customer-related reasons, additional shipping charges may apply before reshipment.
14. Damaged or Tampered Packages
If you receive a package that appears
- Damaged
- Opened
- Torn
- Wet
- Leaking
- Tampered with
We recommend that you:
- Refuse delivery where reasonably possible.
- Photograph the package.
- Record an unboxing video.
- Contact us immediately.
Prompt reporting helps us investigate the issue with our logistics partner.
15. Missing Items
If your order is delivered but one or more products are missing:
Please contact us within 48 hours and provide:
- Order number
- Photographs of received items
- Photographs of the shipping box
- Shipping label
We will investigate and provide an appropriate resolution.
16. Lost Shipments
If your shipment:
- Stops moving for an unusually long period, or
- Is confirmed lost by the courier,
we will investigate with the courier partner before offering an appropriate resolution, which may include replacement or refund.
17. Orders Marked Delivered but Not Received
If your order is marked as delivered but you have not received it:
Please contact us within 48 hours.
We may request:
- Delivery address confirmation
- Contact details
- Neighbour verification
- Security desk confirmation
- CCTV verification where available
We will coordinate with the courier partner before determining the appropriate resolution.
18. Cash on Delivery (COD)
Cash on Delivery may be available for selected items:
- PIN codes
- Products
- Order values
Availability will be displayed during checkout.
Repeated refusal of genuine COD orders may result in future COD restrictions.
19. Bulk and Corporate Orders
Corporate gifting and wholesale and bulk orders may follow customized dispatch schedules.
Delivery timelines for such orders will be communicated separately during quotation or order confirmation.
20. Product Availability
Occasionally, an item may become unavailable after an order has been placed.
If this happens, we may
- Contact you
- Offer an alternative (with your consent)
- Partially ship the order
- Refund the unavailable item
21. Force Majeure
Savoritea shall not be responsible for delays resulting from circumstances beyond our reasonable control, including the following:
- Natural disasters
- Government restrictions
- Pandemic-related disruptions
- Labour strikes
- Civil disturbances
- Transportation failures
- Internet or payment outages
- Other force majeure events
22. Customer Responsibilities
Customers should:
- Provide accurate delivery information.
- Keep their phone available after dispatch.
- Track the shipment.
- Inspect the package before opening.
- Report issues promptly.
- Preserve packaging where a complaint is being investigated.
23. Changes to This Policy
We may update this Shipping and Delivery Policy from time to time to reflect:
- Operational improvements
- New courier partners
- Changes in delivery areas
- Legal or regulatory requirements
- Business process updates
The latest version will always be published on this page.
24. Contact Us
For shipping-related questions or delivery assistance, please contact us:
Savoritea
Operated by: R B UDYOG
Business Address:
R.B.Udyog Office,
2nd Floor, Bidhan Road,
Near Auto Stand,
Ward 11,
Hakim Para,
Siliguri,
West Bengal 734001,
India
Email: support@savoritea.com
Phone: +91 70056 92380
Grievance Officer: Rohit Upadhya (Co-Founder, Savoritea)
Grievance Email: care@savoritea.com